Your privacy matters to Jump High Now. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, or interact with our coaches. By accessing our site or services, you agree to the practices described in this policy.
We collect information that helps us deliver personalized training and manage service logistics. Categories of data we collect include:
We obtain data directly from users (forms, assessments, uploaded videos) and automatically through website interactions (cookies, analytics). Some information may come from third-party services if you choose integrations or social login options.
Collected data supports core functions, including:
When required, we process data with consent, to fulfill contracts (service agreements), or to meet legitimate interests such as improving service quality and security. We limit processing to necessary purposes and retain data only as long as needed for those purposes.
We use cookies and similar technologies for performance, analytics, and functionality. Cookies help remember preferences, enable secure sessions, and measure content effectiveness. You can control cookie settings through your browser; however, disabling cookies may reduce site functionality.
We employ trusted third-party services to support operations—payment processors, analytics providers, video hosting, and scheduling platforms. These partners may process personal data on our behalf under contract. We vet providers for security practices and limit shared data to what is necessary for their function.
We implement reasonable administrative, technical, and physical measures to protect data from unauthorized access, alteration, or disclosure. Measures include encrypted storage for sensitive elements, access controls for staff, and routine security reviews. No system is perfect; we monitor for incidents and will notify affected users as required by law.
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, or to restrict or object to processing. To exercise rights, you may use account tools in the user portal or submit a request through the website’s support form. We verify requests to protect data from unauthorized access before actioning them.
We retain information as necessary for service provision, legal compliance, and dispute resolution. When retention is no longer needed, we securely delete or de-identify data. Backup copies may persist for a limited period during routine data lifecycle processes.
Our services are intended for athletes and guardians aged 13 and older. We do not knowingly collect personal information from children under applicable minimum ages without parental consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.
Data may be processed in countries with different data protection laws. When transfers occur, we use safeguards such as contractual agreements and standard contractual clauses as required.
We may update this Privacy Policy periodically. Revisions will include an updated effective date at the top of the policy. Material changes will be communicated via the website or user messages prior to taking effect.
If you have questions or wish to make a data request, use the site’s privacy request form or account tools. We aim to respond to verified requests within applicable statutory timelines.
Last updated: October 23, 2025.